Return & Refund Policy

Given the peer-to-peer nature of the marketplace, all sales are final. Returns are not accepted for a change of mind or for fit or colour preference.

You are entitled to a return and refund if the item arrives materially not as described or pictured in the listing (for example an undisclosed defect, a different size, or a different item), or if a luxury item is proven inauthentic through Entrupy authentication.

You have 36 hours from delivery to open a dispute from the order page, attaching photos that show the issue. After this window closes without a dispute, the item is deemed accepted and seller funds are released.

Seller funds are held in escrow until delivery is confirmed or the dispute window closes. No funds are released before then, which guarantees we can refund the buyer where a fault is established.

Where the fault is the seller’s (item not as described or inauthentic), the seller bears the cost of return shipping.

Where a return arises for a buyer-side reason and the seller exceptionally agrees, the buyer bears the cost of return shipping.

Refunds are returned to the original payment method via Tap after the seller receives the returned item and confirms its condition, or as soon as a dispute is resolved in the buyer’s favour.

Where luxury authentication fails, a full refund is issued automatically without requiring a standard-shipping return.

On a full refund due to a seller-side fault, no fees are charged to the buyer. Payment-processing fees may not be recoverable from the payment provider in some cases; the platform absorbs them when the fault is the seller’s.

For any question about returns or refunds, contact us at support@mevzi.com.